The average salary for a General Manager, Hotel is $57,198. He must set room rates, put together budgets, approve property expenses and determine funding for various departments. General managers need to consider the financial ramifications when they are resolving customer complaints to keep the hotel successful. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. General managers are often considered the public face of the hotel, so excellent communication skills are necessary to handle the job requirements. Hotel General Manager Resume Examples. What Is the Role of an Event Coordinator in a Social Club? General manager skills and qualities to succeed were mentioned in this post. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Computers are a daily part of life for hotel GMs. As a hotel manager, you'll be commercially accountable for budgeting and financial management and will need to plan, organise and direct all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations and housekeeping. 6. A hotel general manager is responsible for planning, directing, and coordinating the various activities that a hospitality establishment must perform to successfully provide lodging and accommodations to travelers. For a general manager to be truly successful, visionary leadership skills are the fusion that keeps it all together. Because GMs give presentations to company executives, customers and employees, they must be able to speak well in public. From guests to staff to maintenance, hotels have so many moving parts that a strong leader is needed to ensure the success of the unit. Use mathematical skills to interpret financial information and prepare budgets. Horrible guest experiences can quickly be turned around with good management, flexibility, empathy and interpersonal skills. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. As general manager you’ve arguably got one of the most glamorous, yet responsible roles in a hotel. To stay ahead of the competition, it is important to increase the productivity of the workforce. General Manager Skills & Competencies . 3 Job Code: 50000 Job Title: General Manager REASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. You need to be able to get people to listen to you, remember and buy in to your goals and act on the information that you communicate to them. Financial skills are essential for any hotel general manager. They use basic word-processing and spreadsheet software to communicate with company executives, employees and guests. Customer satisfaction is essential to this position, and hotel general managers must do all they can to ensure it remains the primary focus of their work. Such skills are referred to as transferable skills. To a certain extent you’re a figurehead, motivating your managers and charming the guests – but when the schmoozing stops it’s down to you to make sure the business is profitable. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. Hotel managers must know math to interpret financial information. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. Hotel managers should be strong team leaders who are willing to listen, boost employee morale, decisively resolve issues and assign responsibility to staff members. We are seeking a dedicated and customer-focused Hotel Manager to oversee operations at our busy hotel. From managers to dishwashers, no one in the hotel industry is immune from COVID-19 layoffs. The general manager helps to greet and register guests and handle their problems. It would actually make your job easier because you’re equipping them with knowledge and skills they can use to perform their job without constant assistance from you. A hotel general manager must know how to listen well. Pick the Few Right Manager Skills . Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. Organizational talents are especially important in larger hotels, which have more complex operations. Hotel management frequently involves unforeseen and unexpected problems arising at the most inopportune times. He also has to motivate employees to do their jobs well, which requires leadership talent and a knack for understanding problems and resolving conflicts. Sharing what you know to your staff will not only foster a sense of empowerment in your hotel. As a general manager, you are tasked with multiple responsibilities throughout the organization. Despite all these incredible perks, hotel management is a demanding job. Of course show the key managerial skills that fit you best. 7. Copyright © 2020 ESP Metal Products & Crafts, Inc. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. He also has to keep track of how much money the hotel earns. The general manager helps to greet and register guests and handle their problems. Flexibility and adaptability are necessary skills that help managers make decisive and well-informed decisions on the fly. The hotel’s bottom line is the GM’s responsibility. Transferable skills and training to emphasize on your resume. You can easily differentiate yourself from the lot by adding some additional sections to your hotel manager resume: Accomplishments on a resume; Language skills; Interests for a resume; Volunteer work . Hotel managers often interact with a very diverse group of people from all over the world. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Hotel general managers are the public faces of their businesses. First, forget about generic manager skills lists as long as the company directory. He / She should be an ambassador for the brand and your hotel. The general manager of a hotel must balance several different responsibilities and duties. Skills enhancement, technology, training, empowerment, a happier workplace, and various other similar ways can help hotel managers get the most out of the workday. General Manager Job Description Sample: This is a General Manager Job Description sample that will help you in creating your job application for different vacancies available in the job market for general manager jobs.. Generally General Manager reports to the board of directors of the company & working closely with associate directors and supporting staff of the company. Great general managers do the same thing. We had the pleasure of meeting and interviewing Mr. Stefan Soennichsen, General Manager of the 5-star luxury hotel in London, "One Aldwych". Communication is key, and interpersonal skills are a huge part of being an effective communicator. Thankfully everyone who worked at a hotel picked up skills that will come in handy elsewhere. According to wearehoteliers.com, it can take up to twenty years to become a hotel General Manager.This long and bumpy road is undoubtedly filled with excitement and accomplishments as well as challenges and sleepless nights.. Hotel general manager skills include being a people person with the interpersonal skills to keep guests and employees happy. A GM may segue from an employee evaluation to checking on food and beverage arrangements for a meeting in the hotel’s conference center. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. What Are Guest Service Skills? It’s important to remember that your hotel staff are constantly interacting with guests. 824 Hotel General Manager jobs available on Indeed.com. 50 Keyland CourtBohemia, NY 11716631.284.6383. 3 Job Code: 50000 Job Title: General Manager REASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Hotel Manager Job Summary. How much does a Hotel General Manager make in the United States? Difficult customers, unconventional schedules and the pressure to turn a profit in a competitive industry are … You may be thinking that “visionary leadership” is a rather abstract ability to list first when talking about the skills of a general manager. A GM’s ability to make decisions and take action will thus have an important impact on his or her hotel’s operational and strategic results. While it’s important to always have a backup plan, you can’t always anticipate issues that need to be resolved immediately. […] Hotel general manager responsibilities include guest relations, the front desk, housekeeping, maintenance, finances and staff development, according to Hospitality Crossing. Excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility are all critical skills that every hotel manager should have, but they are far from the only qualities an individual will need to be successful in this industry. Waldorf Astoria Dubai Palm Jumeirah David Wilson sheds some light on what it takes to become a general manager at a five-star hotel. A stressful team environment will become apparent in employee-guest relationships. This way, you can position yourself in the best way to get hired. Read and interpret business records and statistical reports. The Bureau of Labor statistics estimates that that they earn around $22 an hour, and the industry continues to maintain plenty of job openings. A hospitality-related degree or diploma, such as restaurant and hotel management, will stand you in good stead, but you’ll definitely need bags of experience in all hotel departments. As a manager, you have to communicate up, down and across the organization. The general manager of a hotel must balance several different responsibilities and duties. When trying to find new people for their organizations who can effectively perform the objectives, obligations, and purpose of the hotel general manager role, recruiters commonly set some requirements for interested applicants to meet to qualify to access the position. Managers need to always present themselves in a respectful, empathetic and professional manner. GMs oversee every function related to a hotel, from room cleanliness to pool safety. To be successful in this role, you’ll generally need the following skills and qualities: Strategic planning skills: GMs must ensure the development and implementation of a clear strategic plan for an organization or business unit. Hotel General Manager Job Description, Key Duties and Responsibilities This post exhaustively discusses the job description of a hotel general manager, highlighting the key duties, tasks, and responsibilities commonly performed by individuals who work in the position. You run the risk of negatively impacting your employee’s customer service when they are stressed out, conflicting with co-workers or otherwise unhappy. Focus on the few skills the employer wants. Hotel general managers wear many hats, so they must be multitaskers. Hotel general manager skills include being a people person with the interpersonal skills to keep guests and employees happy. General Manager Job Description Sample: This is a General Manager Job Description sample that will help you in creating your job application for different vacancies available in the job market for general manager jobs.. Generally General Manager reports to the board of directors of the company & working closely with associate directors and supporting staff of the company. Do you have what it takes to become a sales manager? A hotel general manager is responsible for planning, directing, and coordinating the various activities that a hospitality establishment must perform to successfully provide lodging and accommodations to travelers. General managers oversee property functions ranging from guest satisfaction to budgets. Teaching is part of your job as a hotel general manager. 8. Sharing what you know to your staff will not only foster a sense of empowerment in your hotel. You need to make presentations and communicate to the senior management one minute and then communicate to your peers the next minute. It’s actually very simple. The average Hotel General Manager salary in the United States is $110,700 as of November 25, 2020, but the range typically falls between $78,500 and $144,000.Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Use mathematical skills to interpret financial information and prepare budgets. As anyone in the hospitality industry will confirm, General Managers (GMs) have their work cut out for them. A hotel manager can mean the difference between a vacation that's enjoyable or disappointing, and a hotel's smooth operation can require several types of managers. They also need the ability to make decisions based on a combination of company reports and their own professional experiences and ideas. 3 Skills is all a Hotel General Manager needs? A highly successful hotel manager will exhibit these various traits and have the support of his or her team as they lead the business towards success. Under stress, a manager must always maintain integrity, professionalism, patience and understanding. He must be able to organize and keep track of projects, schedules and people. Considered a member of upper-level management, your opinion and decision making skills will be looked to regularly by other managers and subordinate employees. Hotel managers have some of the best opportunities for traveling abroad, increasing their salary and advancing in their career. It would actually make your job easier because you’re equipping them with knowledge and skills they can use to perform their job without constant assistance from you. While hotels strive to cultivate an accommodating environment, managers confront numerous stresses behind the scenes. Communication Skills. This site was designed by Lighthaus Design. Read and interpret business records and statistical reports. A general manager is responsible for setting the tone and expectations for the hotel, and the very best GMs set high expectations for both service and performance. Attach a Hotel Manager Resume Cover Letter. If you can’t communicate your expectations, needs and opinions to your staff, then it’s unlikely that your managerial goals will be reached. To understand safety rules, maintenance instructions, procedural manuals and industry trade journals, GMs need effective reading and comprehension skills. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Hotel General Manager Job Description, Key Duties and Responsibilities This post exhaustively discusses the job description of a hotel general manager, highlighting the key duties, tasks, and responsibilities commonly performed by individuals who work in the position. Teaching is part of your job as a hotel general manager. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. Hotel General Managers ensure the smooth and efficient operation of their hotels. In order to ensure each guest has an unforgettable experience, managers must remain hyper-vigilant about details as huge as safety concerns and as small as maintaining fresh flowers in the lobby. However, it is one of the most important general management skills a leader should have. Apply to Hotel Manager, General Manager and more! Add Relevant Skills to Your Resume: You can include relevant skill words in your resume.In the description of your work history or your resume summary, you might also want to use some of these keywords. Hotel managers are in charge of the day-to-day running of a hotel. Managers need to constantly verify that goals are being met, responsibilities are not getting neglected and the system is working as intended. Is a cover letter necessary? What Are the Key Skills Needed to Be a Host/Hostess? Delegating tasks among staff members is an important aspect of management. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. As a hotel general manager, your skills are probably obvious since you have reached this position. You will coordinate the daily functions throughout the facility. It is ultimately the general manager’s responsibility to keep guests and employees happy. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Building the right skills and base of experience are one side of the equation, but so much of landing any job—especially a sales manager job—relies upon your ability to position yourself as the perfect candidate. Without a basic understanding of concepts like accounting, human resource management or cost control, managers will be left incapable of making the decisions required on a daily basis. Share your past success, connections, empathy, fast-learning, and results-driven mindset. Visit PayScale to research general manager, hotel salaries by city, experience, skill, employer and more. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. As a result, the manager is expected to be cheerful and unflappable, regardless of the situation. They also work with computer systems to oversee payroll, property management and reservations. Hotel managers are responsible for maintaining the safety of their buildings, solving problems between employees or guests, staying up-to-date on changes in procedure, keeping up with industry journals and so much more. Revenue managers supervise finances, while front-office managers coordinate reservations and supervise desk clerks. While the majority of hotel management duties revolve around customer service, there are several duties that require financial management skills. Steps to Become a Hotel Front Office Manager, Hospitality Crossing: Hotel General Manager Jobs, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: What Lodging Managers Do, The Average Wage for a Hotel Receptionist, Senior Management Positions in the Hotel Industry. The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Teamwork skills. If you can balance several tasks while keeping a smile on your face, you may have the chops to work as a hotel general manager. Hotel manager Alternative titles for this job include Guest house manager, hotel general manager. They need the capacity to reason by applying common sense to complete their duties. Work Very closely with the hotel owners and other stake holders. According to the team at Blend Recruitment, the best general managers are 25% sales manager, 25% strategic thinker and 50% financial wizard… Hotel managers must have the ability to read financial reports, understand basic financial concepts and analyze financial data. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Published on February 23, 2018 February 23, 2018 • 216 Likes • 192 Comments Their job is to keep their properties running smoothly, all while handling problems with a patient and pleasant attitude to keep guests and employees happy. You’ll inevitably run into distasteful personality types and unusual international traditions or requests, so you have to be able to listen and adapt. Great coaches stress fundamentals—the basic skills and plays that make a team a consistent winner. Multi-tasking is crucial when overseeing several aspects of the hotel, so being detail oriented is one of the most important skills for hotel managers. Hotel General Managers ensure the smooth and efficient operation of their hotels. Reading, writing and speaking clearly are part of the job. Communication is one of the most important skills you will need as a hotel manager. Becoming a general manager requires a great deal of responsibility and an understanding of what makes a good manager. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. Hotel managers also write company reports, business letters and problem-solving summaries, so they need to have good grammar, diction and style know-how. Who would it suit? Most hotel managers have gained operational knowledge through either entry-level employment in the industry or educational degrees. The daily responsibilities of hotel managers require a fundamental basis of hotel operational knowledge. At work, you will be managing employees from all departments as well as working with customers. The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. Hotel management requires excellent people management skills and a calm, professional, approachable manner. In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. He has to approach guest concerns with patience, tact and understanding, even in stressful situations. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility. As of 2019, the U.S. hotel managers earned an annual median income of $54,430, according to the Bureau of Labor Statistics. Hotel general managers skills and qualities revolve around professional troubleshooting. Add Other Sections to Your Hotel General Manager Resume . As hotel companies move to new software and computer programs, hotel GMs must be able to pick up on new programs quickly. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Building a cooperative and open team environment will help improve your both your staff’s productivity and your guest’s experience. 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